The patients' evaluation of medical service at the out-patient level
Денисов И. Н., Резе А. Г., Волнухин А. В., Азизова Д. И.
Проблемы социальной гигиены, здравоохранения и истории медицины
Т. 27, Вып. 3, С. 243-247
Опубликовано: 2019
Тип ресурса: Статья
DOI:10.32687/0869-866X-2019-27-3-243-247
Аннотация:
The article presents the results of questionnaire survey of patients' opinions about out-patient medical care. The survey was carried out using the Doctors' Interpersonal Skills Questionnaire during 12 months. The sampling consisted of 14.712 respondents. The lowest rates out of 11 parameters analyzed received parameters Q5 (Could the doctor reassure you?) and Q7 (Did the doctor help you to express your feelings and fears?). Such a situation was common for all medical specialties. Unexpectedly, combination of low estimate of mentioned parameters with their low correlation and resultant satisfaction with medical care was established. The resultant satisfaction with medical service by general practitioners (family doctors) was less dependent from physician's respectful attitude to patient than attention of physician to personal circumstances of patient choosing treatment. The patients of endocrinologists noted that the least input into resultant satisfaction with medical care was related
Ключевые слова:
feedback; patient; patient-centered medical care; physician; questionnaire; relationship; satisfaction
doctor patient relationship; human; outpatient; patient satisfaction; physician; questionnaire; Humans; Outpatients; Patient Satisfaction; Physician-Patient Relations; Physicians; Surveys and Questionnaires
Язык текста: Русский
ISSN: 2412-2106
Денисов И. Н. Игорь Николаевич 1941-
Резе А. Г. Андрей Геннадьевич 1973-
Волнухин А. В.
Азизова Д. И.
Denisov I. N. Igor` Nikolaevich 1941-
Reze A. G. Andrej Gennadyevich 1973-
Volnuhin A. V.
Azizova D. I.
The patients' evaluation of medical service at the out-patient level
Текст визуальный непосредственный
Проблемы социальной гигиены, здравоохранения и истории медицины
Шико
Т. 27, Вып. 3 С. 243-247
2019
Статья
feedback patient patient-centered medical care physician questionnaire relationship satisfaction
doctor patient relationship human outpatient patient satisfaction physician questionnaire Humans Outpatients Patient Satisfaction Physician-Patient Relations Physicians Surveys and Questionnaires
The article presents the results of questionnaire survey of patients' opinions about out-patient medical care. The survey was carried out using the Doctors' Interpersonal Skills Questionnaire during 12 months. The sampling consisted of 14.712 respondents. The lowest rates out of 11 parameters analyzed received parameters Q5 (Could the doctor reassure you?) and Q7 (Did the doctor help you to express your feelings and fears?). Such a situation was common for all medical specialties. Unexpectedly, combination of low estimate of mentioned parameters with their low correlation and resultant satisfaction with medical care was established. The resultant satisfaction with medical service by general practitioners (family doctors) was less dependent from physician's respectful attitude to patient than attention of physician to personal circumstances of patient choosing treatment. The patients of endocrinologists noted that the least input into resultant satisfaction with medical care was related